At Physiatrics Healing, we understand that sometimes a product may not meet your needs or expectations. We want you to be completely satisfied with your purchase, and we offer a straightforward refund and return policy to ensure your peace of mind.
1. Eligibility for Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Opened or used items may be eligible for return under certain circumstances, such as if the product is defective or does not perform as advertised.
- Certain products, such as hygiene-related items or customized products, may not be eligible for return due to health and safety reasons. This will be clearly stated on the product page.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. How to Initiate a Return
- To initiate a return, please contact our customer support team at [Your Contact Information] with your order number and a brief explanation of the reason for the return.
- Our customer support team will provide you with a return authorization and instructions on how to return the item.
- You will be responsible for paying the return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item).
3. Return Shipping
- When shipping the item back to us, please ensure that it is securely packaged to prevent damage during transit.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items that are lost or damaged during return shipping.
- Please include the return authorization form provided by our customer support team in the package.
4. Inspection and Processing
- Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy.
- If the return is approved, we will process your refund within [Number] business days.
- The refund will be issued to the original payment method used for the purchase.
5. Refunds
- For eligible returns, we will refund the full purchase price of the item, excluding any original shipping costs.
- If the return is due to our error (e.g., you received an incorrect or defective item), we will also refund the original shipping costs and cover the return shipping costs.
- Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.
6. Exchanges
- We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Non-Returnable Items
- Certain items are non-returnable, including:
- Hygiene-related items that have been opened or used
- Customized or personalized products
- Gift cards
- Downloadable software products
- These items will be clearly marked as non-returnable on the product page.
8. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team immediately at [Your Contact Information] with photos of the damaged or defective product.
- We will work with you to resolve the issue, which may include providing a replacement, issuing a refund, or offering a store credit.
9. Cancellations
- You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team as soon as possible.
- If your order has already been shipped, you will need to follow the return process outlined in this policy to receive a refund.
10. Contact Information
- If you have any questions or concerns about our refund and return policy, please contact us at: [Your Contact Information]
Thank you for shopping at Physiatrics Healing. We are committed to providing you with high-quality products and excellent customer service.
