Refund and Return Policy

At Physiatrics Healing, we are dedicated to ensuring your satisfaction with our healthcare equipment. Our Refund and Return Policy is designed to provide you with a clear understanding of how we handle returns and refunds, ensuring a smooth and caring experience. We understand the importance of reliable equipment for managing chronic illnesses and aim to support our customers in the GCC region with empathy and understanding.

  1. Eligibility for Returns

    To be eligible for a return, please ensure the following conditions are met:

    • The item must be unused, undamaged, and in its original packaging.
    • The return request must be initiated within [Number] days of receiving the product.
    • Proof of purchase, such as the order number or receipt, must be provided.
    • Certain products, such as personal care items or hygiene-related products, may not be eligible for return due to health and safety reasons. Please check the product description for specific return eligibility.
  2. Initiating a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team at [Your Email Address] or [Your Phone Number] to request a return. Please provide your order number and a detailed reason for the return.
    • Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
    • Pack the item securely in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
    • Ship the item to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
  3. Inspection and Processing

    Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. Please allow [Number] business days for the inspection and processing of your return.

  4. Refund Options

    If the return is approved, you will be eligible for one of the following refund options:

    • Full Refund: A full refund will be issued to the original payment method for the purchase price of the item, excluding any shipping costs.
    • Store Credit: You may choose to receive store credit for the full purchase price of the item, which can be used for future purchases on our website.
    • Exchange: If the item is defective or damaged, you may request an exchange for the same item or a similar product of equal value, subject to availability.
  5. Non-Refundable Items

    The following items are non-refundable:

    • Gift cards
    • Downloadable software products
    • Personal care items or hygiene-related products that have been opened or used
    • Items that are damaged due to misuse or negligence
    • Items returned without a valid RMA number
  6. Damaged or Defective Items

    If you receive a damaged or defective item, please contact our customer support team immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a replacement or refund, depending on the circumstances.

  7. Shipping Costs

    You are responsible for the return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping costs.

  8. Cancellation Policy

    You may cancel your order within [Number] hours of placing it. To cancel your order, please contact our customer support team at [Your Email Address] or [Your Phone Number]. If the order has already been shipped, you will need to initiate a return following the instructions outlined in Section 2.

  9. Contact Us

    If you have any questions or concerns about our Refund and Return Policy, please contact us at:

    [Your Company Name]
    [Your Company Address]
    [Your Email Address]
    [Your Phone Number]