At Physiatrics Healing, we are dedicated to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines our shipping procedures, delivery times, and other important information related to the shipment of your orders.
1. Shipping Destinations
- We currently ship to all countries within the GCC (Gulf Cooperation Council) region, including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.
- We are continuously evaluating opportunities to expand our shipping destinations and will update our policy accordingly.
2. Shipping Methods
- We offer a variety of shipping methods to meet your needs, including standard shipping and expedited shipping.
- The available shipping methods and associated costs will be displayed at checkout.
- We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.
3. Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- The exact shipping cost will be displayed at checkout before you finalize your purchase.
- We may offer free shipping promotions for orders that meet certain criteria, such as a minimum purchase amount.
4. Order Processing Time
- We strive to process and ship orders as quickly as possible.
- Most orders are processed within 1-2 business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer.
5. Estimated Delivery Time
- The estimated delivery time depends on the shipping method you choose and the destination of your order.
- Standard shipping typically takes 3-7 business days for delivery within the GCC region.
- Expedited shipping typically takes 1-3 business days for delivery within the GCC region.
- Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can use the tracking number to track the status of your shipment on the carrier’s website.
- If you have any questions or concerns about the status of your shipment, please contact our customer support team.
7. Customs and Import Duties
- For international orders, you may be subject to customs duties, taxes, and fees imposed by the destination country.
- These charges are your responsibility and are not included in the purchase price or shipping cost.
- We recommend contacting your local customs office for more information about customs duties and taxes.
8. Shipping Restrictions
- Certain products may be subject to shipping restrictions due to regulations or carrier limitations.
- We will notify you if any shipping restrictions apply to your order.
9. Lost or Damaged Shipments
- If your shipment is lost or damaged during transit, please contact our customer support team immediately.
- We will work with the carrier to investigate the issue and resolve it as quickly as possible.
- Depending on the circumstances, we may offer a replacement, a refund, or a store credit.
10. Address Accuracy
- Please ensure that you provide accurate and complete shipping information when placing your order.
- We are not responsible for delays or misdeliveries caused by inaccurate or incomplete shipping information.
- If you need to update your shipping address after placing your order, please contact our customer support team as soon as possible.
11. Contact Information
- If you have any questions or concerns about our shipping policy, please contact us at: [Your Contact Information]
Thank you for shopping at Physiatrics Healing. We appreciate your business and are committed to providing you with a positive shipping experience.
